Torry homes
Properties on the Torry Heat Network
Setting up your account
If you’ve recently moved in, you’ll need to register your account with AHP.
To set up your account:
Phone: 01224 580058
Email: info@ahp.ltd
Post: 63 Cotton Street, Aberdeen, AB11 5EG
We recommend doing this as soon as possible to avoid billing delays.
Billing
You will be billed based on the heat you use, via a budget payment option.
We bill you annually in advance and collect a fixed amount each week or month to pay for this. The bill will normally be based on your actual consumption for the year before, and you make agreed regular payments over the year to meet this cost. Please note, in your first year, you will be billed on the expected consumption based on the size of your property. If you find that you are using significantly more or less heat than we have estimated, please contact us and we will review your payment accordingly.
We will issue a bi-annual statement of your heat account. The heating cost and your payments will be reviewed annually.
You can arrange your payments when you set up your account with us. These are your payment options:
Direct Debit (recommended for ease and accuracy)
Standing Order
BACS bank payment
Cash (at our office)
If you’re setting up a direct debit, we’ll help you complete the form during your account setup.
You can view your bills online or receive paper statements. Please contact us if you’d like to change your billing preferences.
Meter readings
We are able to read your meters remotely, so there should be no estimated bills.
If you can, we recommend that you check your meter reading when you receive your statements, and periodically throughout the year. The meter is housed under the flap on the heat interface unit.
To read your heat meter, record all numbers from left to right. Include any numbers which fall after the decimal point, from the first digit to the MWh indicator.
Got no heating or hot water?
If you’re experiencing issues with your heating or hot water, help is at hand.
- Start with our Troubleshooting Guide to check your system settings and controls.
- Still not working? Contact AHP directly on 01224 580058
Please do not contact Aberdeen City Council as AHP is responsible for supplying heat to your home.
