Report a fault or emergency

If you’re a private owner living in a home connected to the Aberdeen City Council Torry Heat Network and have no heating or hot water, here’s what to do:

Check your system

Before calling, check your:

  • Heating Interface Unit (HIU) for error messages or warning lights

  • Programmer/controller to make sure it’s powered on and scheduled correctly

  • Room thermostat – try increasing the temperature to see if it responds

Call Aberdeen Heat & Power

For all faults, repairs and other service issues, please contact us.