Private owners
Private flats in high-rise blocks
Setting up your account
If you’ve recently purchased your flat or just moved in, you’ll need to register your account with AH&P.
To set up your account:
Phone: 01224 580058
Email: info@ahp.ltd
Post: 63 Cotton Street, Aberdeen, AB11 5EG
We recommend doing this as soon as possible to avoid delays in billing or service issues.
Billing
You can arrange your fixed monthly payments when you set up your account with us. These are your payment options:
Direct debit (recommended for ease and accuracy)
Standing Order
BACS bank payment
Cash (at our office)
If you’re setting up a direct debit, we’ll help you complete the form during your account setup.
You can view your bills online or receive paper statements. Please contact us if you’d like to change your billing preferences.
Got no heating or hot water?
If you’re experiencing issues with your heating or hot water, help is at hand.
- Start with our Troubleshooting Guide to check your system settings and controls.
- Still not working? Contact AHP directly on 01224 580058
Please do not contact Aberdeen City Council as AHP is responsible for supplying heat to your home.
