Privacy policy
This privacy notice tells you what to expect us to do with your personal information.
- Contact details
- What information we collect, use, and why
- Lawful bases and data protection rights
- Where we get personal information from
- How long we keep information
- Who we share information with
- Sharing information outside the UK
- How to complain.
Contact details
Aberdeen Heat & Power
63 Cotton Street
Aberdeen
AB11 5EG
Telephone: 01224 580058
Email: info@ahp.ltd
What information we collect, use, and why
We collect or use the following information to provide our services, including delivery:
- Names and contact details
- Addresses
- Account history
- Payment details
- Website user information
- Call recordings
- Records of meetings and decisions
- Compliments or complaints
We collect or use the following information for the operation of customer accounts:
- Names and contact details
- Addresses
- Payment details
- Payment history
- Account registration details
- Marketing preferences
We may collect or use the following information for service updates or marketing purposes:
- Names and contact details
- Addresses
- Marketing preferences
- Location data
- Photos or videos
- Call recordings
- Viewing history
- IP addresses
- Website/app journey data
- Records of consent
We collect or use the following for dealing with queries, complaints or claims:
- Names and contact details
- Address
- Payment details
- Account information
- Payment/service history
- Call recordings
- Previous investigations
- Customer account records
- Financial transaction details
- Correspondence
Lawful bases and data protection rights
Under UK data protection law, we must have a ‘lawful basis’ for collecting and using your personal information. You can read more on the ICO website.
Your rights include:
- Access – ask for copies of your personal info
- Rectification – ask us to correct inaccurate info
- Erasure – ask us to delete your info
- Restriction – ask us to limit how we use your info
- Objection – object to how we process your data
- Portability – ask us to transfer data to you or another provider
- Withdraw consent – if you’ve previously given it
If you make a request, we must respond within one month. Contact us using the details above.
Our lawful bases for collecting and using your data
To provide our services:
- Consent – with your permission
- Contract – to carry out our agreement with you
- Legitimate interests – e.g. internal admin or voluntary marketing
To operate customer accounts:
- Same as above (Consent, Contract, Legitimate interests)
To deal with complaints/queries:
- Same as above (Consent, Contract, Legitimate interests)
Where we get personal information from
- Directly from you
How long we keep information
- Up to 5 years after your last transaction with us
How to complain
Contact us first using the details at the top of this page. If you’re still unhappy, you can complain to the ICO:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline: 0303 123 1113
Website: ico.org.uk/make-a-complaint
Last updated
04 March 2026
