Metered new builds

Aberdeen City Council new build properties

Report a fault or emergency

If you live in an Aberdeen City Council new build connected to our district heating network and have no heating or hot water, here’s what to do:

Check your system

Before calling, check your:

Heating Interface Unit (HIU) for error messages or warning lights
Programmer/controller to make sure it’s powered on and scheduled correctly
Room thermostat — try increasing the temperature to see if it responds

Call Aberdeen City Council

For all faults, repairs, and other issues please contact Aberdeen City Council.