Emergencies and faults
Report a fault or emergency
Having issues with your heating or hot water? Just follow the steps below based on the type of property you live in. It’s important to report the issue as soon as possible, whether it’s a complete loss of service or something’s not quite right with your system.
Private owners and Torry homes
If you own your flat or live in a Torry home connected to the network, please contact us directly for all heating and hot water faults.
- Try our Troubleshooting Guide to check your system settings and controls
- Still not working? Contact AHP directly on 01224 580058
Aberdeen City Council tenants and metered new builds
If you’re an Aberdeen City Council tenant or live in a metered new build please contact the council directly for all heating and hot water faults.
